EMI Payment Error Codes – Pine Labs API

ACQUIRER_DETAILS_NOT_FOUND 422

Error Message

Payment acquirer not supported for this transaction.

Source: INTERNAL

AGGREGATED_PRODUCT_AMOUNT_EXCEEDS_LOAN_AMOUNT 422

Error Message

Total cart value is higher than approved EMI loan.

Source: INTERNAL

AGGREGATED_REFUND_AMOUNT_EXCEEDED 422

Error Message

Allowed refund threshold crossed.

Source: INTERNAL

AGGREGATED_VOID_AMOUNT_EXCEEDED 422

Error Message

Combined refund value is more than original transaction.

Source: INTERNAL

ALLOWED_TOTAL_COMBINED_TXN_COUNT_CONSUMED 422

Error Message

Multiple offers used already with this card.

Source: INTERNAL

ALLOWED_TOTAL_DISCOUNT_TXN_COUNT_CONSUMED 422

Error Message

You have reached your discount quota.

Source: INTERNAL

ALLOWED_TOTAL_SUBVENTION_TXN_COUNT_CONSUMED 422

Error Message

Subvention-based transactions exceeded.

Source: INTERNAL

ALLOWED_TXN_COUNT_CONSUMED 422

Error Message

Offer already used with this card/customer.

Source: INTERNAL

BAD_REQUEST 400

Error Message

Product Mismatch with the order.

Source: INTERNAL

BIN_NOT_ELIGIBLE_FOR_OFFER 422

Error Message

This card is not eligible for the selected offer.

Source: INTERNAL

BIN_NOT_FOUND 400

Error Message

Card network could not be recognized.

Source: INTERNAL

BUMPED_UP_CASHBACK_APPLIED 422

Error Message

Cashback is already applied and can't be combined with this offer.

Source: INTERNAL

BUYBACK_NOT_ENABLED 422

Error Message

Buyback is not available for this product.

Source: INTERNAL

CANCEL_LOAN_FAILED 422

Error Message

Cancelling the EMI booking failed.

Source: INTERNAL

CARDLESS_OFFER_IS_NOT_PRESENT 422

Error Message

No offers available for the selected mobile number or payment provider.

Source: INTERNAL

CARD_CREDIT_LIMIT_CHECK_FAILED 422

Error Message

Credit card limit verification failed.

Source: INTERNAL

CARD_NOT_ELIGIBLE_FOR_EMI 422

Error Message

This card doesn't support EMI or offer options.

Source: INTERNAL

CREDIT_LIMIT_CHECK_FAILED 422

Error Message

Credit card balance couldn't be verified.

Source: INTERNAL

CUSTOMER_CARDLESS_BLOCKING_FAILED 422

Error Message

Unable to block credit limit for cardless EMI.

Source: INTERNAL

CUSTOMER_CARDLESS_UNBLOCKING_FAILED 422

Error Message

Unable to release credit hold after cancellation.

Source: INTERNAL

CUSTOMER_NOT_ELIGIBLE_FOR_EMI 422

Error Message

You're not eligible for this EMI or offer.

Source: INTERNAL

DC_CREDIT_LIMIT_BLOCKING_FAILED 422

Error Message

Your card limit could not be blocked.

Source: INTERNAL

DC_CREDIT_LIMIT_CHECK_FAILED 422

Error Message

Couldn't verify debit card limits.

Source: INTERNAL

DC_CREDIT_LIMIT_CHECK_REQUIRED 422

Error Message

Limit verification incomplete; action needed.

Source: INTERNAL

DC_CREDIT_LIMIT_UNBLOCKING_FAILED 422

Error Message

Card limit release failed.

Source: INTERNAL

DIFFERENT_BRAND_PRESENT 422

Error Message

EMI transaction supports only one brand in cart.

Source: INTERNAL

ELIGIBILITY_CHECK_FAILED 422

Error Message

You're not eligible for the selected EMI/offer.

Source: INTERNAL

EXTERNAL_VELOCITY_RULE_MAPPING_NOT_PRESENT 422

Error Message

Velocity Rule is not present for this Brand.

Source: INTERNAL

GRANT_LOAN_FAILED 422

Error Message

Couldn't complete EMI booking.

Source: INTERNAL

IMEI_BLOCKING_NOT_ALLOWED 422

Error Message

Imei Blocking can't be performed on REFUNDED/VOIDED state.

Source: INTERNAL

IMEI_BLOCKING_NOT_ALLOWED_ALL_INSTANCES_PAID_BACK 422

Error Message

Imei blocking can't be performed as all the instances for the product are REFUNDED/VOIDED.

Source: INTERNAL

IMEI_BLOCK_FAILED 422

Error Message

Unable to secure device for EMI.

Source: INTERNAL

IMEI_DOES_NOT_BELONG_TO_DEALER 422

Error Message

The entered IMEI does not belong to dealer.

Source: INTERNAL

IMEI_SKIPPING_NOT_ALLOWED 422

Error Message

Imei Skipping can't be performed on REFUNDED/VOIDED state.

Source: INTERNAL

IMEI_UNBLOCK_EXCEPTION_OCCURRED 422

Error Message

A system issue occurred while unblocking this product.

Source: INTERNAL

IMEI_UNBLOCK_FAILED 422

Error Message

The product couldn't be unlocked for new EMI.

Source: INTERNAL

IMEI_VALIDATION_FAILED 422

Error Message

Problem validating device IMEI.
IMEI validation failed for the requested product.

Source: INTERNAL

IMEI_VALIDATION_NOT_APPLICABLE 422

Error Message

IMEI validation is not applicable for the requested product.

Source: INTERNAL

INSUFFICIENT_STOCK 422

Error Message

The requested product is out of stock.

Source: INTERNAL

INTERNAL_ERROR 500

Error Message

A technical error occurred during processing.
Internal Server Error.
Technical Issue.
Failed to parse error response.
Failed to parse response from the server.

Source: INTERNAL

INVALID_BLOCK_UNBLOCK 422

Error Message

The EMI block/unblock action requested is invalid.

Source: INTERNAL

INVALID_CARD 422

Error Message

The card number or details entered seem incorrect.

Source: INTERNAL

INVALID_DEALER_CODE 422

Error Message

Dealer code is invalid or inactive.

Source: INTERNAL

INVALID_DOWN_PAYMENT_AMOUNT 422

Error Message

The entered down payment is too high and exceeds the allowed percentage of the total price.

Source: INTERNAL

INVALID_LOAN_AMOUNT 422

Error Message

EMI loan amount is not valid.

Source: INTERNAL

INVALID_ORDER_AMOUNT 422

Error Message

Total amount is not eligible for EMI.

Source: INTERNAL

INVALID_PAYMENT_METHOD 422

Error Message

This payment method is not supported for EMI.

Source: INTERNAL

INVALID_PAYMENT_TYPE 422

Error Message

The chosen payment type is not supported.

Source: INTERNAL

INVALID_PRODUCT_AMOUNT 422

Error Message

One or more products have mismatched prices.

Source: INTERNAL

INVALID_PRODUCT_BRAND_EMI 422

Error Message

This brand is not eligible for EMI offers.

Source: INTERNAL

INVALID_PRODUCT_DETAILS 422

Error Message

Product info is missing or incorrect.

Source: INTERNAL

INVALID_REFUND_AMOUNT 422

Error Message

The amount can't be refunded as entered.

Source: INTERNAL

INVALID_REQUEST 400

Error Message

Something seems wrong with your request.
Token transaction not supported for this offer/Card.
Token transaction is not allowed for DEBIT_EMI.
Merchant ID is missing.
card last4digits is required.
Registered mobile number is required for UPI payment mode.
Offer not applicable for payment method.
Transaction not supported for PGATPOS validation.

Source: INTERNAL

INVALID_REQUEST_TYPE 422

Error Message

The request type is not supported for this endpoint.

Source: INTERNAL

INVALID_RESPONSE_FROM_BRAND 422

Error Message

We received an invalid response from the brand.

Source: INTERNAL

INVALID_RESPONSE_RECEIVED_FOR_PRODUCT_BLOCK 422

Error Message

Couldn't lock the product on selection.

Source: INTERNAL

INVALID_SERIAL_NUMBER 422

Error Message

This Serial number is invalid.

Source: INTERNAL

INVALID_SETTLE_AMOUNT 422

Error Message

Issue with transaction amount.

Source: INTERNAL

INVALID_SKU_CODE 422

Error Message

The SKU code provided seems incorrect.

Source: INTERNAL

INVALID_STORE_ID 422

Error Message

Store ID is invalid or inactive.

Source: INTERNAL

INVALID_TXN_AMOUNT 422

Error Message

Order amount doesn't qualify for EMI.

Source: INTERNAL

INVALID_VOID_AMOUNT 422

Error Message

Cancellation amount exceeds or doesn't match original value.

Source: INTERNAL

ISSUER_ID_NOT_FOUND 422

Error Message

Bank or issuer doesn't support this offer.

Source: INTERNAL

MAPPING_ERROR 422

Error Message

Error occurred while mapping the response.

Source: INTERNAL

MINIMUM_ONE_FIELD_REQUIRED_UNDER_CONVENIENCE 422

Error Message

Convenience fee is not present in the system.

Source: INTERNAL

MISSING_REQUIRED_PARAMETER 400

Error Message

The transaction request is incomplete.
product_details are required for this offer.

Source: INTERNAL

MOBILE_NUMBER_NOT_PRESENT 422

Error Message

Mobile number needed for EMI/payment.

Source: INTERNAL

MULTIPLE_CONVENIENCE_FEE_ON_ISSUER_TYPE_FOUND 422

Error Message

The system found more than one fee setup for the selected card type, which is not allowed.

Source: INTERNAL

OFFER_BUDGET_EXCEEDED 422

Error Message

Offer budget exceeded for the requested offer. Please try again with different offer.

Source: INTERNAL

OFFER_DETAILS_NOT_VALID 422

Error Message

Offer details issuer parameters are invalid.
Offer details tenure is invalid.
Offer details are invalid.
Offer details issuer name is invalid.
Offer details issuer id is invalid.

Source: INTERNAL

OFFER_EXPIRED 422

Error Message

The selected offer has expired.

Source: INTERNAL

OFFER_EXPIRED_OR_INVALID 422

Error Message

The selected offer is no longer valid.

Source: INTERNAL

OFFER_NOT_CONFIGURED 422

Error Message

Merchant has no active offers set.

Source: INTERNAL

OFFER_VALIDATION_FAILED 422

Error Message

Invalid offer selected.

Source: INTERNAL

OPERATION_NOT_ALLOWED 422

Error Message

This transaction step isn't allowed.

Source: INTERNAL

ORDER_ALREADY_BLOCKED 422

Error Message

This product is already blocked.

Source: INTERNAL

ORDER_ALREADY_UNBLOCKED 422

Error Message

The product is already unblocked.

Source: INTERNAL

ORDER_NOT_FOUND 422

Error Message

We couldn't find the referenced order.

Source: INTERNAL

ORDER_UNBLOCK_NOT_ALLOWED 422

Error Message

Unblocking this order is not permitted for the requested action.

Source: INTERNAL

OTHER_ISSUER_NOT_ALLOWED_WITH_CARDLESS_ISSUER_TYPE 422

Error Message

You cannot combine cardless EMI with another card-based EMI in one transaction.

Source: INTERNAL

OTP_VALIDATION_FAILED 422

Error Message

Incorrect OTP entered.

Source: INTERNAL

PAR_NOT_FOUND 400

Error Message

Card token couldn't be matched to a card.

Source: INTERNAL

PAYMENT_OPTION_DETAILS 422

Error Message

Payment method info is invalid or incomplete.

Source: INTERNAL

PERFORM_IMEI_NOT_APPLICABLE 422

Error Message

Perform-imei not applicable as one of the requested product is not present in the system.

Source: INTERNAL

PHONE_NUMBER_IS_NOT_PRESENT 422

Error Message

A valid mobile number is required to check eligibility for EMI offers in Cardless schemes.

Source: INTERNAL

PRODUCT_ALREADY_BLOCKED 422

Error Message

This product is already sold or tied to a prior EMI.

Source: INTERNAL

PRODUCT_ALREADY_SKIPPED 422

Error Message

Product is already skipped.

Source: INTERNAL

PRODUCT_ALREADY_SOLD 422

Error Message

Product not available for this transaction.

Source: INTERNAL

PRODUCT_ALREADY_UNBLOCKED 422

Error Message

The product is already released and available for EMI.

Source: INTERNAL

PRODUCT_AMOUNT_NOT_PRESENT 422

Error Message

Something wrong with product pricing.

Source: INTERNAL

PRODUCT_BLOCKING_FAILED 422

Error Message

Product is unavailable or already linked to another transaction.

Source: INTERNAL

PRODUCT_CODE_NOT_PRESENT 422

Error Message

Product is missing or not linked to EMI/offer.

Source: INTERNAL

PRODUCT_DETAILS_NOT_PRESENT 422

Error Message

Product details are incomplete or invalid.

Source: INTERNAL

PRODUCT_INSTANCE_EXHAUSTED 422

Error Message

Product has been used maximum allowed times for EMI/offers.

Source: INTERNAL

PRODUCT_NOT_BLOCKED 422

Error Message

This product was never locked for EMI and can't be unblocked.

Source: INTERNAL

PRODUCT_SERIAL_NUMBER_MISMATCH 422

Error Message

Product serial number mismatch/not-present for one of the requested product id.

Source: INTERNAL

PRODUCT_VALIDATION_FAILED 422

Error Message

Product info seems incorrect.

Source: INTERNAL

PROGRAM_TYPE_NOT_ENABLED 422

Error Message

EMI or Offer program type is inactive.

Source: INTERNAL

PROGRAM_TYPE_NOT_PRESENT 422

Error Message

The required EMI/offer type is not configured for this merchant.

Source: INTERNAL

REFUND_DURATION_EXCEEDED 422

Error Message

Time limit for refund has passed.

Source: INTERNAL

REFUND_LOAN_FAILED 422

Error Message

Refund wasn't processed successfully.

Source: INTERNAL

REFUND_NOT_ALLOWED_FOR_ISSUER 422

Error Message

Refund can't be done on this card.

Source: INTERNAL

SEND_OTP_FAILED 422

Error Message

Couldn't send OTP.

Source: INTERNAL

SEND_PAYMENT_LINK_FAILED 422

Error Message

We couldn't send you the payment link.

Source: INTERNAL

SERIAL_NUMBER_MODEL_MISMATCH 422

Error Message

The serial number does not match the product model provided.

Source: INTERNAL

SERIAL_NUMBER_NOT_VALIDATED 422

Error Message

Serial number validation could not be completed for this product.

Source: INTERNAL

SKIP_IMEI_NOT_APPLICABLE 422

Error Message

Skip-imei not applicable as the requested product is not present in the system.

Source: INTERNAL

SKU_NOT_FOUND 422

Error Message

The requested SKU is not present in inventory.

Source: INTERNAL

TOKEN_NOT_FOUND 422

Error Message

The provided token could not be found.

Source: INTERNAL

TXN_EXPIRED 422

Error Message

Your transaction session expired due to inactivity.

Source: INTERNAL

UNBLOCK_NOT_ALLOWED 422

Error Message

Unblocking this product isn't allowed in its current state.

Source: INTERNAL

UNPROCESSABLE_ENTITY 422

Error Message

The transaction couldn't be processed.
Refunds are not allowed for this issuer.

Source: INTERNAL

UPI_VPA_FETCH_FAILURE 422

Error Message

There is an issue in VPA fetch service. Please try again later.

Source: INTERNAL

UPI_VPA_NOT_FOUND 422

Error Message

VPA not found for provided registered mobile number

Source: INTERNAL

VELOCITY_BLOCKING_FAILED 422

Error Message

Card or account spending limits exceeded.

Source: INTERNAL

VELOCITY_CHECK_FAILED 422

Error Message

Too many transactions or volume used.

Source: INTERNAL

VELOCITY_CHECK_REQUIRED 422

Error Message

Spend/transaction monitoring required.

Source: INTERNAL

VELOCITY_RULE_NOT_APPLICABLE_ON_PRODUCT 422

Error Message

Any velocity rule is not applicable on this product.

Source: INTERNAL

VELOCITY_UNBLOCKING_FAILED 422

Error Message

Unable to reset usage limits.

Source: INTERNAL

VOID_TRANSACTION_FAILED 422

Error Message

We couldn't cancel this transaction.

Source: INTERNAL

VPA_MISMATCH 422

Error Message

Provided VPA does not match with registered VPA

Source: INTERNAL