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Integration Steps

Learn how you can integrate with Pine Labs Online Cardless EMI to provide your customers with a seamless shopping experience.

Follow the below steps to integrate with Pine Labs Online Cardless EMI option in your application.

  1. [Prerequisite] Generate Token
  2. Create Order
  3. Create Payment
  4. Handle Payment
    1. Store Payment Details on Your Server
    2. Verify Payment Signature
  5. Get Order by Order ID

📘

Note

  • Ensure you store your client_id and client_secret in your Backend securely.
  • Integrate our APIs on your backend system.
  • We strictly recommend not to call our APIs from the frontend.
  • Failure to adhere to the above guidelines may result in legal implications. In such cases, you will be held responsible for any damage or loss arising from non-compliance.

1. [Prerequisite] Generate Token

Integrate our Generate Token API in your backend servers to generate the access token. Use the token generated to authenticate Pine Labs Online APIs.

Below are the sample requests and response for the Generate Token API.

curl --location 'https://pluraluat.v2.pinepg.in/api/auth/v1/token' \
--header 'accept: application/json' \
--header 'content-type: application/json' \
--header 'Request-Timestamp: 2024-07-09T07:57:08.022Z' \
--header 'Request-ID: c17ce30f-f88e-4f81-ada1-c3b4909ed235' \
--data '
{
  "client_id": "a17ce30e-f88e-4f81-ada1-c3b4909ed232",
  "client_secret": "fgwei7egyhuggwp39w8rh",
  "grant_type": "client_credentials"
}
'

curl --location 'https://api.pluralpay.in/api/auth/v1/token' \
--header 'accept: application/json' \
--header 'content-type: application/json' \
--header 'Request-Timestamp: 2024-07-09T07:57:08.022Z' \
--header 'Request-ID: c17ce30f-f88e-4f81-ada1-c3b4909ed235' \
--data '
{
  "client_id": "a17ce30e-f88e-4f81-ada1-c3b4909ed232",
  "client_secret": "fgwei7egyhuggwp39w8rh",
  "grant_type": "client_credentials"
}
'

{
  "access_token": "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiIxMjM0NTY3ODkwIiwibmFtZSI6IkpvaG4gRG9lIiwiaWF0IjoxNTE2MjM5MDIyfQ.SflKxwRJSMeKKF2QT4fwpMeJf36POk6yJV_adQssw5c",
  "expires_in": 3600
}
Click here for request and response parameter information.
Dynamic Tabs
Request Parameters
Response Parameters

The table below lists the request parameters of our Generate Token API.

Parameter Type Description
client_id required string Unique client identifier in the Pine Labs Online database.

Example: a17ce30e-f88e-4f81-ada1-c3b4909ed232

Note: The Onboarding team has provided you with this information as part of the onboarding process.
client_secret required string Unique client secret key provided while onboarding.

Example: fgwei7egyhuggwp39w8rh

Note: The Onboarding team has provided you with this information as part of the onboarding process.
grant_type required string The grant type to generate an access token.

Accepted value: client_credentials

The table below lists the response parameters of our Generate Token API.

Parameter Type Description
access_token string The access token generated by the system.

• Minimum length: 1 character.
• Maximum length: 8192 characters.

Example: eyJhbGciOiJIUzI1NiIsIn

Note: Use this token in the authorization headers to authenticate Pine Labs Online APIs.
expires_at string Access duration timestamp.

Example: 2024-06-28T13:26:06.909140Z

Refer to our Generate Token API documentation to learn more.

2. Create Order

To create an Order, use our Create Order API, for authentication use the generated access token in the headers of the API request.

Below are the sample requests and response for a Create Order API.

curl --request POST \
     --url https://pluraluat.v2.pinepg.in/api/pay/v1/orders \
     --header 'Authorization: Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiIxMjM0NTY3ODkwIiwibmFtZSI6IkpvaG4gRG9lIiwiaWF0IjoxNTE2MjM5MDIyfQ.SflKxwRJSMeKKF2QT4fwpMeJf36POk6yJV_adQssw5c' \
     --header 'Content-Type: application/json' \
     --header 'Request-ID: c17ce30f-f88e-4f81-ada1-c3b4909ed235' \
     --header 'Request-Timestamp: 2024-07-09T07:57:08.022Z' \
     --header 'accept: application/json' \
     --data '
{
  "merchant_order_reference": "112345",
  "order_amount": {
    "value": 150000,
    "currency": "INR"
  },
  "callback_url": "mobileapp/index",
  "pre_auth": false,
	"allowed_payment_methods": [
      "CARD",
      "NETBANKING",
      "CREDIT_EMI",
      "UPI",
      "DEBIT_EMI",
      "CARDLESS_EMI"
    ],
  "purchase_details": {
    "customer": {
      "email_id": "[email protected]",
      "first_name": "Anoop",
      "last_name": "Pandey",
      "mobile_number": "7973058466",
			"country_code": "91",
      "billing_address": {
        "address1": "10 Downing Street Westminster London",
        "address2": "Oxford Street Westminster London",
        "address3": "Baker Street Westminster London",
        "pincode": "51524036",
        "city": "Westminster",
        "state": "Westminster",
        "country": "London",,
        "full_name": "Kevin Bob",
        "adddress_type": "Home",
        "address_category": "billing"
      },
      "shipping_address": {
        "address1": "10 Downing Street Westminster London",
        "address2": "Oxford Street Westminster London",
        "address3": "Baker Street Westminster London",
        "pincode": "51524036",
        "city": "Westminster",
        "state": "Westminster",
        "country": "London",,
        "full_name": "Kevin Bob",
        "adddress_type": "Home",
        "address_category": "shipping"
      }
    },
    "products": [
      {
        "product_code": "Apple_test_1",
        "product_amount": {
          "value": 150000,
          "currency": "INR"
        }
      }
    ]
  }
}
'

curl --request POST \
     --url https://api.pluralpay.in/api/pay/v1/orders \
     --header 'Authorization: Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiIxMjM0NTY3ODkwIiwibmFtZSI6IkpvaG4gRG9lIiwiaWF0IjoxNTE2MjM5MDIyfQ.SflKxwRJSMeKKF2QT4fwpMeJf36POk6yJV_adQssw5c' \
     --header 'Content-Type: application/json' \
     --header 'Request-ID: c17ce30f-f88e-4f81-ada1-c3b4909ed235' \
     --header 'Request-Timestamp: 2024-07-09T07:57:08.022Z' \
     --header 'accept: application/json' \
     --data '
{
  "merchant_order_reference": "112345",
  "order_amount": {
    "value": 150000,
    "currency": "INR"
  },
  "callback_url": "mobileapp/index",
  "pre_auth": false,
	"allowed_payment_methods": [
      "CARD",
      "NETBANKING",
      "CREDIT_EMI",
      "UPI",
      "DEBIT_EMI",
      "CARDLESS_EMI"
    ],
  "purchase_details": {
    "customer": {
      "email_id": "[email protected]",
      "first_name": "Anoop",
      "last_name": "Pandey",
      "mobile_number": "7973058466",
			"country_code": "91",
      "billing_address": {
        "address1": "10 Downing Street Westminster London",
        "address2": "Oxford Street Westminster London",
        "address3": "Baker Street Westminster London",
        "pincode": "51524036",
        "city": "Westminster",
        "state": "Westminster",
        "country": "London",,
        "full_name": "Kevin Bob",
        "adddress_type": "Home",
        "address_category": "billing"
      },
      "shipping_address": {
        "address1": "10 Downing Street Westminster London",
        "address2": "Oxford Street Westminster London",
        "address3": "Baker Street Westminster London",
        "pincode": "51524036",
        "city": "Westminster",
        "state": "Westminster",
        "country": "London",,
        "full_name": "Kevin Bob",
        "adddress_type": "Home",
        "address_category": "shipping"
      }
    },
    "products": [
      {
        "product_code": "Apple_test_1",
        "product_amount": {
          "value": 150000,
          "currency": "INR"
        }
      }
    ]
  }
}
'

{
  "data": {
    "order_id": "v1-250502082203-aa-BZMaYf",
    "merchant_order_reference": "fd976e3e-8f56-4253-8f04-dee54df2eb3a",
    "type": "CHARGE",
    "status": "CREATED",
    "callback_url": "mobileapp/index",
    "merchant_id": "111643",
    "order_amount": {
      "value": 150000,
      "currency": "INR"
    },
    "pre_auth": false,
    "allowed_payment_methods": [
      "CARD",
      "NETBANKING",
      "CREDIT_EMI",
      "UPI",
      "DEBIT_EMI",
      "CARDLESS_EMI"
    ],
    "purchase_details": {
      "customer": {
        "email_id": "[email protected]",
        "first_name": "Anoop",
        "last_name": "Pandey",
        "mobile_number": "7973058466",
		  	"country_code": "91",
        "country_code": "91",
        "billing_address": {
        "address1": "10 Downing Street Westminster London",
        "address2": "Oxford Street Westminster London",
        "address3": "Baker Street Westminster London",
        "pincode": "51524036",
        "city": "Westminster",
        "state": "Westminster",
        "country": "London",,
        "full_name": "Kevin Bob",
        "adddress_type": "Home",
        "address_category": "billing"
      },
      "shipping_address": {
        "address1": "10 Downing Street Westminster London",
        "address2": "Oxford Street Westminster London",
        "address3": "Baker Street Westminster London",
        "pincode": "51524036",
        "city": "Westminster",
        "state": "Westminster",
        "country": "London",,
        "full_name": "Kevin Bob",
        "adddress_type": "Home",
        "address_category": "shipping"
      },
        "is_edit_customer_details_allowed": false
      },
      "products": [
        {
          "product_code": "Apple_test_1",
          "product_amount": {
            "value": 150000,
            "currency": "INR"
          }
        }
      ]
    },
    "created_at": "2025-05-02T08:22:03.232Z",
    "updated_at": "2025-05-02T08:22:03.232Z",
    "integration_mode": "SEAMLESS",
    "payment_retries_remaining": 10
  }
}
Click here for request and response parameter information.
Dynamic Tabs
Request Parameters
Response Parameters

The table below lists the request parameters of our Create Order API.

Parameter Type Description
merchant_order_reference required string Enter a unique identifier for the order request.

  • Minimum: 1 character.
  • Maximum: 50 characters.
Example: 1234567890

Supported characters:
  • A-Z
  • a-z
  • 0-9
  • -
  • _
order_amount required object An object that contains the transaction amount details.

Learn more about the order_amount child object.
pre_auth boolean The pre-authorization type.

Possible values:
  • false (default): When pre-authorization is not required.
  • true: When pre-authorization is needed.
callback_url string URL to redirect customers based on order details.

Example: https://sample-callback-url
failure_callback_url string URL to redirect customers based on order details.

Example: https://sample-failure-callback-url
allowed_payment_methods array of strings The type of payment methods you want to offer customers.

Accepted values:
  • CARD
  • UPI
  • POINTS
  • NETBANKING
  • WALLET
  • CREDIT_EMI
  • DEBIT_EMI
Example: CARD

Note: Ensure it is configured for you.
notes string Note to show against an order.

Example: Order1
purchase_details object An object that contains purchase details.

Learn more about the purchase_details child object.

Order Amount [Child Object]

The table below lists the various parameters in the order_amount child object. This object is part of the create order request object.

Parameter Type Description
value required integer Transaction amount in Paisa.

  • Minimum value: 100 (₹1).
  • Maximum value: 100000000 (₹10 lakh).
Example: 1000
currency required string Type of currency.

Example: INR

Purchase Details [Child Object]

The table below lists the various parameters in the purchase_details child object. This object is part of the create order request object.

Parameter Type Description
customer object An object that contains the customer details.

Learn more about the customer child object.
products Object An object that contains the products details.

Learn more about our products child object.

Customer [Child Object]

The table below lists the various parameters in the customer child object. This is part of the purchase_details object.

Parameter Type Description
email_id string Customer's email address.
  • Minimum length: 1 character.
  • Maximum length: 50 characters.
Example: [email protected]
first_name string Customer's first name.
  • Minimum length: 1 character.
  • Maximum length: 50 characters.
Example: Kevin
last_name string Customer's last name.
  • Minimum length: 1 character.
  • Maximum length: 50 characters.
Example: Bob
customer_id string Unique identifier of the customer in the Pine Labs Online database.
  • Minimum length: 1 character.
  • Maximum length: 19 characters.
Example: 123456
mobile_number string Customer's mobile number.
  • Minimum length: 9 characters.
  • Maximum length: 20 characters.
Example: 9876543210
country_code string Country code of the registered mobile number.
  • Maximum length: 5 characters.
Example: 91

Note: If the country code is not provided, it defaults to 91.
billing_address object An object that contains the details of the billing address.

Learn more about our billing_address child object.
shipping_address object An object that contains the shipping address details.

Learn more about our shipping_address child object.

Billing Address [Child Object]

The table below lists the various parameters in the billing_address child object. This is part of the customer object.

Parameter Type Description
address1stringCustomer's billing address1.
  • Max length: 100 characters.
Example: 10 Downing Street Westminster London
address2stringCustomer's billing address2.
  • Max length: 100 characters.
Example: Oxford Street Westminster London
address3stringCustomer's billing address3.
  • Max length: 100 characters.
Example: Baker Street Westminster London
pincodestringPincode of the billing address.
  • Min length: 6 characters.
  • Max length: 10 characters.
Example: 51524036
citystringCity of the billing address.
  • Max length: 50 characters.
Example: Westminster
statestringState of the billing address.
  • Max length: 50 characters.
Example: Westminster
countrystringCountry of the billing address.
  • Max length: 50 characters.
Example: London

Shipping Address [Child Object]

The table below lists the various parameters in the shipping_address child object. This is part of the customer object.

Parameter Type Description
address1stringCustomer's shipping address1.
  • Max length: 100 characters.
Example: 10 Downing Street Westminster London
address2stringCustomer's shipping address2.
  • Max length: 100 characters.
Example: Oxford Street Westminster London
address3stringCustomer's shipping address3.
  • Max length: 100 characters.
Example: Baker Street Westminster London
pincodestringPincode of the shipping address.
  • Min length: 6 characters
  • Max length: 10 characters.
Example: 51524036
citystringCity of the shipping address.
  • Max length: 50 characters.
Example: Westminster
statestringState of the shipping address.
  • Max length: 50 characters.
Example: Westminster
countrystringCountry of the shipping address.
  • Max length: 50 characters.
Example: London

Products [Child Object]

The table below lists the various parameters in the products child object. This object is part of the purchase_details child object.

Parameter Type Description
product_code required string Unique Product identifier of the product.

Example: Apple_test_1
product_amount required string An object that contains the product amount details.

Learn more about our product_amount child object.

Product Amount [Child Object]

The table below lists the various parameters in the product_amount child object. This object is part of the products child object.

Parameter Type Description
value required integer The transaction amount is Paisa.
  • Minimum value: 100 (₹1)
  • Maximum value: 100000000 (₹10 lakh)
Example: 100
currency required string Type of currency.

Example: INR

The table below lists the various parameters returned in the orders response objects.

Parameter Type Description
order_id string Unique identifier of the order in the Pine Labs Online database.
  • Max length: 50 characters.
Example: v1-5757575757-aa-hU1rUd
merchant_order_reference string Unique identifier entered while creating an order.
  • Min length: 1 character.
  • Max length: 50 characters.
Example: 82d57572-057c-4826-5775-385a52150554
type string Payment type.

Possible values:
  • CHARGE
  • REFUND
status string Order status.

Possible values:
  • CREATED: When the order is successfully created.
  • PENDING: When the order is linked against a payment request.
  • PROCESSED: When the payment is received successfully.
  • AUTHORIZED: Only when pre_auth is true. When the payment is ready for authorization.
  • CANCELLED: When the payment gets cancelled.
  • ATTEMPTED: When the payment is unsuccessful due to incorrect OTP. You can retry OTP
  • FAILED: Payment acceptance failed for reasons such as cancel transactions, maximum retries for OTP verification etc.
  • FULLY_REFUNDED: When the payment is completely refunded.
  • PARTIALLY_REFUNDED: When the partial refund is successful.
callback_url string URL to redirect customers to success or failure pages.

Example: https://sample-callback-url
merchant_id string Unique identifier of the merchant in the Pine Labs Online database.

Example: 123456
order_amount object An object that contains the transaction amount details.

Learn more about our order_amount child object.
notes string The note you want to show against an order.

Example: Order1
pre_auth boolean The pre-authorization type.

Possible values:
  • true: When pre-authorization is needed.
  • false: When pre-authorization is not required.
Example: false
allowed_payment_methods array of strings The type of payment methods you want to offer customers.

Accepted values:
  • CARD
  • UPI
  • POINTS
  • NETBANKING
  • WALLET
  • CREDIT_EMI
  • DEBIT_EMI
Example: CARD

Note: Before selecting a payment method, ensure it is configured for you.
purchase_details object An object that contains the purchase details.

Learn more about the purchase_details child object.

Note: The presence of the object key-values depends on the Input request.
created_at string The ISO 8601 UTC Timestamp when the order request was received.

Example: 2024-07-09T07:57:08.022Z
updated_at string The ISO 8601 UTC Timestamp when the order object was updated.

Example: 2024-07-09T07:57:08.022Z
integration_mode string Type of integration mode you wish to integrate with.

Accepted values:
  • REDIRECT
  • SEAMLESS
  • IFRAME
payment_retries_remaining integer Payment attempts remaining on the order.

Example: 10

Order Amount [Child Object]

The table below lists the various parameters in the order_amount child object. This object is part of the create order request object.

Parameter Type Description
value integer Transaction amount in Paisa.

  • Minimum value: 100 (₹1).
  • Maximum value: 100000000 (₹10 lakh).
Example: 1000
currency string Type of currency.

Example: INR

Purchase Details [Child Object]

The table below lists the various parameters in the purchase_details child object. This object is part of the create order request object.

Parameter Type Description
customer object An object that contains the customer details.

Learn more about the customer child object.
products Object An object that contains the products details.

Learn more about our products child object.

Customer [Child Object]

The table below lists the various parameters in the customer child object. This is part of the purchase_details object.

Parameter Type Description
email_id string Customer's email address.
  • Minimum length: 1 character.
  • Maximum length: 50 characters.
Example: [email protected]
first_name string Customer's first name.
  • Minimum length: 1 character.
  • Maximum length: 50 characters.
Example: Kevin
last_name string Customer's last name.
  • Minimum length: 1 character.
  • Maximum length: 50 characters.
Example: Bob
customer_id string Unique identifier of the customer in the Pine Labs Online database.
  • Minimum length: 1 character.
  • Maximum length: 19 characters.
Example: 123456
mobile_number string Customer's mobile number.
  • Minimum length: 9 characters.
  • Maximum length: 20 characters.
Example: 9876543210
billing_address object An object that contains the details of the billing address.

Learn more about our billing_address child object.
shipping_address object An object that contains the shipping address details.

Learn more about our shipping_address child object.

Billing Address [Child Object]

The table below lists the various parameters in the billing_address child object. This is part of the customer object.

Parameter Type Description
address1stringCustomer's billing address1.
  • Max length: 100 characters.
Example: 10 Downing Street Westminster London
address2stringCustomer's billing address2.
  • Max length: 100 characters.
Example: Oxford Street Westminster London
address3stringCustomer's billing address3.
  • Max length: 100 characters.
Example: Baker Street Westminster London
pincodestringPincode of the billing address.
  • Min length: 6 characters.
  • Max length: 10 characters.
Example: 51524036
citystringCity of the billing address.
  • Max length: 50 characters.
Example: Westminster
statestringState of the billing address.
  • Max length: 50 characters.
Example: Westminster
countrystringCountry of the billing address.
  • Max length: 50 characters.
Example: London

Shipping Address [Child Object]

The table below lists the various parameters in the shipping_address child object. This is part of the customer object.

Parameter Type Description
address1stringCustomer's shipping address1.
  • Max length: 100 characters.
Example: 10 Downing Street Westminster London
address2stringCustomer's shipping address2.
  • Max length: 100 characters.
Example: Oxford Street Westminster London
address3stringCustomer's shipping address3.
  • Max length: 100 characters.
Example: Baker Street Westminster London
pincodestringPincode of the shipping address.
  • Min length: 6 characters
  • Max length: 10 characters.
Example: 51524036
citystringCity of the shipping address.
  • Max length: 50 characters.
Example: Westminster
statestringState of the shipping address.
  • Max length: 50 characters.
Example: Westminster
countrystringCountry of the shipping address.
  • Max length: 50 characters.
Example: London

Products [Child Object]

The table below lists the various parameters in the products child object. This object is part of the purchase_details child object.

Parameter Type Description
product_code string Unique Product identifier of the product.

Example: Apple_test_1
product_amount string An object that contains the product amount details.

Learn more about our product_amount child object.

Product Amount [Child Object]

The table below lists the various parameters in the product_amount child object. This object is part of the products child object.

Parameter Type Description
value integer The transaction amount is Paisa.
  • Minimum value: 100 (₹1)
  • Maximum value: 100000000 (₹10 lakh)
Example: 100
currency string Type of currency.

Example: INR

Refer to our Create Order API documentation to learn more.

📘

Note:

When the pre-authorization is set to true you can capture the payment after successful delivery or service.

3. Create Payment

To create a payment, use our Create Payment API, use the order_id returned in the response of a Create Order API to link the payment against an order.

Below are the sample requests and sample response for Create Payment API.

Cardless EMI

curl --request POST \
     --url https://pluraluat.v2.pinepg.in/api/pay/v1/orders/{order_id}/payments \
     --header 'Authorization: Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiIxMjM0NTY3ODkwIiwibmFtZSI6IkpvaG4gRG9lIiwiaWF0IjoxNTE2MjM5MDIyfQ.SflKxwRJSMeKKF2QT4fwpMeJf36POk6yJV_adQssw5c' \
     --header 'Content-Type: application/json' \
     --header 'Request-ID: c17ce30f-f88e-4f81-ada1-c3b4909ed235' \
     --header 'Request-Timestamp: 2024-07-09T07:57:08.022Z' \
     --header 'accept: application/json' \
     --data '
{
  "payments": [
    {
      "merchant_payment_reference": "6dc93180-91d4-448e-b2a3-c859d2f1cac9",
      "payment_method": "CARDLESS_EMI",
      "payment_amount": {
        "value": 150000,
        "currency": "INR"
      },
      "payment_option": {
        "cardless_details": {
          "registered_mobile_number": "7973058466",
          "pan_number": "ABCDE1234F"
        }
      }
    }
  ]
}
'

curl --request POST \
     --url https://api.pluralpay.in/api/pay/v1/orders/{order_id}/payments \
     --header 'Authorization: Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiIxMjM0NTY3ODkwIiwibmFtZSI6IkpvaG4gRG9lIiwiaWF0IjoxNTE2MjM5MDIyfQ.SflKxwRJSMeKKF2QT4fwpMeJf36POk6yJV_adQssw5c' \
     --header 'Content-Type: application/json' \
     --header 'Request-ID: c17ce30f-f88e-4f81-ada1-c3b4909ed235' \
     --header 'Request-Timestamp: 2024-07-09T07:57:08.022Z' \
     --header 'accept: application/json' \
     --data '
{
  "payments": [
    {
      "merchant_payment_reference": "6dc93180-91d4-448e-b2a3-c859d2f1cac9",
      "payment_method": "CARDLESS_EMI",
      "payment_amount": {
        "value": 150000,
        "currency": "INR"
      },
      "payment_option": {
        "cardless_details": {
          "registered_mobile_number": "7973058466",
          "pan_number": "ABCDE1234F"
        }
      }
    }
  ]
}
'

{
  "data": {
    "order_id": "v1-250502082203-aa-BZMaYf",
    "merchant_order_reference": "fd976e3e-8f56-4253-8f04-dee54df2eb3a",
    "type": "CHARGE",
    "status": "PENDING",
    "challenge_url": "https://d1xlb36glwfkxz.cloudfront.net/debit-acs/?args=C9s4yc9Q9vS%2BblPrADKTjo5eC5QaE2G8N7xyuXXPjkU%3D",
    "callback_url": "mobileapp/index",
    "merchant_id": "111643",
    "order_amount": {
      "value": 150000,
      "currency": "INR"
    },
    "pre_auth": false,
    "allowed_payment_methods": [
      "CARD",
      "NETBANKING",
      "CREDIT_EMI",
      "UPI",
      "DEBIT_EMI",
      "CARDLESS_EMI"
    ],
    "purchase_details": {
      "customer": {
        "email_id": "[email protected]",
        "first_name": "Anoop",
        "last_name": "Pandey",
        "mobile_number": "7973058466",
        "country_code": "91",
        "billing_address": {
          "address1": "10 Downing Street Westminster London",
          "address2": "Oxford Street Westminster London",
          "address3": "Baker Street Westminster London",
          "pincode": "51524036",
          "city": "Westminster",
          "state": "Westminster",
          "country": "London",
          "full_name": "Kevin Bob",
          "adddress_type": "Home",
          "address_category": "billing"
        },
        "shipping_address": {
          "address1": "10 Downing Street Westminster London",
          "address2": "Oxford Street Westminster London",
          "address3": "Baker Street Westminster London",
          "pincode": "51524036",
          "city": "Westminster",
          "state": "Westminster",
          "country": "London",
          "full_name": "Kevin Bob",
          "adddress_type": "Home",
          "address_category": "shipping"
        },
        "is_edit_customer_details_allowed": false
      },
      "products": [
        {
          "product_code": "Apple_test_1",
          "product_amount": {
            "value": 150000,
            "currency": "INR"
          }
        }
      ]
    },
    "payments": [
      {
        "id": "v1-250502082203-aa-BZMaYf-cle-a",
        "merchant_payment_reference": "c16238d1-c350-4173-9376-3297a6067956",
        "status": "PENDING",
        "payment_amount": {
          "value": 150000,
          "currency": "INR"
        },
        "payment_method": "CARDLESS_EMI",
        "acquirer_data": {
          "approval_code": "",
          "acquirer_reference": "",
          "rrn": "",
          "is_aggregator": true
        },
        "created_at": "2025-05-02T08:24:29.150Z",
        "updated_at": "2025-05-02T08:24:33.459Z"
      }
    ],
    "created_at": "2025-05-02T08:22:03.232Z",
    "updated_at": "2025-05-02T08:24:33.459Z",
    "integration_mode": "SEAMLESS",
    "payment_retries_remaining": 9
  }
}
Click here for request and response parameter information.
Request Parameters
Response Parameters

Path Parameter

The table below lists the path parameters of our Create Payment API.

Parameter Type Description
order_id required string Unique identifier of the order in the Pine Labs Online database.

Example: v1-5757575757-aa-hU1rUd

Request Parameters

The table below lists the request parameters of our Create Payment API.

Parameter Type Description
Payments required array of objects An array of objects that contains the payment details.

Learn more about our payments child object

Payments [Child Object]

The table below lists the various parameters in the payments child object. This object is part of the create card payment request object.

Parameter Type Description
merchant_payment_reference required string Unique Payment Reference id sent by merchant.

Example: 008cf04b-a770-4777-854e-b1e6c1230609
payment_method required string Type of payment method you want to use to accept a payment.

Accepted values:
  • CREDIT_EMI
  • DEBIT_EMI
  • CARDLESS_EMI
Example: CARDLESS_EMI
payment_amount required object An object that contains the details of the payment amount.

Learn more about our payment_amount child object.
payment_option required object An object that contains the details of the payment options.

Learn more about our payment_option child object.

Payment Amount [Child Object]

The table below lists the various parameters in the payment_amount child object. This object is part of the payments object.

Parameter Type Description
value required integer The payment amount is Paisa.
  • Minimum value: 100 (₹1).
  • Maximum value: 100000000 (₹10 lakh).
Example: 100
currency required string Type of currency.

Example: INR

Payment Option [Child Object]

The table below lists the various parameters in the payment_option child object. This object is part of the payments object.

Parameter Type Description
cardless_details object An object that contains the cardless details.

Learn more about the cardless_details child object.
Cardless Details [Child Object]

The table below lists the various parameters in the cardless_details child object. This object is part of the payment_option object.

Parameter Type Description
registered_mobile_number requiredstringCard registered mobile number.
  • Minimum length: 9 characters.
  • Maximum length: 20 characters.
Example: 9876543210

Supported characters: 0-9
pan_number requiredstringUsers PAN.

Example: ABCDE1234F

The table below lists the various parameters returned in the Create Payment response objects.

Parameter Type Description
order_id string Unique identifier of the order in the Pine Labs Online database.

Example: v1-5757575757-aa-hU1rUd
merchant_order_reference string Unique identifier entered while creating an order.
  • Minimum length: 1 character.
  • Maximum length: 50 characters.
Example: 82d57572-057c-4826-5775-385a52150554
type string Payment type.

Possible values:
  • CHARGE
  • REFUND
status string Order status.

Possible values:
  • CREATED: When the order is successfully created.
  • PENDING: When the order is linked against a payment request.
  • PROCESSED: When the payment is received successfully.
  • AUTHORIZED: Only when pre_auth is true. When the payment is ready for authorization.
  • CANCELLED: When the payment gets cancelled.
  • ATTEMPTED: When the payment is unsuccessful due to incorrect OTP. You can retry OTP verification until the payment gets failed.
  • FAILED: Payment acceptance failed for reasons such as cancel transactions, maximum retries for OTP verification etc.
  • FULLY_REFUNDED: When the payment is completely refunded.
  • PARTIALLY_REFUNDED: When the partial refund is successful.
challenge_url string Use the generated challenge_url URL to navigate your users to the checkout page.
merchant_id string Unique identifier of the merchant in Pine Labs Online database.

Example: 123456
order_amount object An object that contains the transaction amount details.

Learn more about our order_amount child object.
pre_auth boolean The pre-authorization type.

Possible values:
  • true: When pre-authorization is needed.
  • false: When pre-authorization is not required.
Example: false

Learn more about our pre-authorization.
allowed_payment_methods array of strings The type of payment methods you want to offer your customers to accept payments.

Accepted values:
  • CARD
  • UPI
  • POINTS
  • NETBANKING
  • WALLET
  • CREDIT_EMI
  • DEBIT_EMI
  • CARDLESS_EMI
Example: CARD

Note: Before selecting a payment method, ensure it is configured for you.
notes string The note you want to show against an order.

Example: Order1
callback_url string Use this URL to redirect your customers to specific success or failure pages based on the order or product details.

Example: https://sample-callback-url
purchase_details object An object that contains the purchase details.

Learn more about our purchase_details child object.

Note: The presence of the key-values pairs in this object depends on the Input request.
payments array of objects An array of objects that contains the payment details.

Learn more about our payments child object.

Note: Payments response object can vary based on the payment methods and payment status.
created_at string The ISO 8601 UTC Timestamp, when the create order request was received by Pine Labs Online.

Example: 2024-07-09T07:57:08.022Z
updated_at string The ISO 8601 UTC Timestamp, when the order response object is updated.

Example: 2024-07-09T07:57:08.022Z
integration_mode string Type of integration mode you wish to integrate with.

Accepted values:
  • REDIRECT
  • SEAMLESS
  • IFRAME
payment_retries_remaining integer Payment attempts remaining on the order.

Example: 9

Order Amount [Child Object]

The table below lists the various parameters in the order_amount child object. This object is part of the payments sample response object.

Parameter Type Description
value integer The transaction amount is Paisa.
  • Minimum value: 100 (₹1)
  • Maximum value: 100000000 (₹10 lakh)
Example: 100
currency string Type of currency.

Example: INR

Purchase Details [Child Object]

The table below lists the various parameters in the purchase_details child object. This object is part of the payments sample response object.

Parameter Type Description
customer Object An object that contains the customer details.

Learn more about our customer child object.
merchant_metadata object An object of key-value pair that can be used to store additional information.

Example: "key1": "DD"

Customer [Child Object]

The table below lists the various parameters in the customer child object. This is part of the purchase_details object.

Parameter Type Description
email_id string Customer's email address.
  • Minimum length: 1 character.
  • Maximum length: 50 characters.
Example: [email protected]
first_name string Customer's first name.
  • Minimum length: 1 character.
  • Maximum length: 50 characters.
Example: Kevin
last_name string Customer's last name.
  • Minimum length: 1 character.
  • Maximum length: 50 characters.
Example: Bob
customer_id string Unique identifier of the customer in the Pine Labs Online database.
  • Minimum length: 1 character.
  • Maximum length: 19 characters.
Example: 123456
mobile_number string Customer's mobile number.
  • Minimum length: 10 characters.
  • Maximum length: 20 characters.
Example: 9876543210

Supported characters: 0-9
billing_address object An object that contains the details of the billing address.

Learn more about our billing_address child object.
shipping_address object An object that contains the shipping address details.

Learn more about our shipping_address child object.

Billing Address [Child Object]

The table below lists the various parameters in the billing_address child object. This is part of the customer object.

Parameter Type Description
address1 string Customer's billing address1.
  • Maximum length: 100 characters.
Example: 10 Downing Street Westminster London
address2 string Customer's billing address2.
  • Maximum length: 100 characters.
Example: Oxford Street Westminster London
address3 string Customer's billing address3.
  • Maximum length: 100 characters.
Example: Baker Street Westminster London
pincode string Pincode of the billing address.
  • Maximum length: 10 characters.
Example: 51524036
city string City of the billing address.
  • Maximum length: 50 characters.
Example: Westminster
state string State of the billing address.
  • Maximum length: 50 characters.
Example: Westminster
country string Country of the billing address.
  • Maximum length: 50 characters.
Example: London

Shipping Address [Child Object]

The table below lists the various parameters in the shipping_address child object. This is part of the customer object.

Parameter Type Description
address1 string Customer's shipping address1.
  • Maximum length: 100 characters.
Example: 10 Downing Street Westminster London
address2 string Customer's shipping address2.
  • Maximum length: 100 characters.
Example: Oxford Street Westminster London
address3 string Customer's shipping address3.
  • Maximum length: 100 characters.
Example: Baker Street Westminster London
pincode string Pincode of the shipping address.
  • Maximum length: 10 characters.
Example: 51524036
city string City of the shipping address.
  • Maximum length: 50 characters.
Example: Westminster
state string State of the shipping address.
  • Maximum length: 50 characters.
Example: Westminster
country string Country of the shipping address.
  • Maximum length: 50 characters.
Example: London

Payments [Child Object]

The table below lists the various parameters in the payments child object. This object is part of the payments sample response object.

Parameter Type Description
id string Unique identifier of the payment in the Pine Labs Online database.
  • Maximum length: 50 characters.
Example: v1-5206071124-aa-mpLhF3-cc-l
merchant_payment_reference string A unique Payment Reference id sent by merchant.

Example: 008cf04b-a770-4777-854e-b1e6c1230609
status string Payment status.

Possible values:
  • PENDING: When the create payment API request is successfully received by Pine Labs Online.
  • AUTHORIZED: Only when pre_auth is true. When the payment is ready for authorization.
  • CANCELLED: When the payment gets cancelled.
  • PROCESSED: When the payment is successfully received by Pine Labs Online.
  • FAILED: When the payment fails, this can be for many reasons such as canceling payments, etc.
Example: PENDING
payment_amount object An object that contains the details of the payment amount.

Learn more about our payment_amount child object.
payment_method string Type of payment method.

Accepted values:
  • CREDIT_EMI
  • DEBIT_EMI
  • CARDLESS_EMI
Example: CARDLESS_EMI
acquirer_data object An object that contains the details of the acquirer data.

Learn more about our acquirer_data child object.
created_at string The ISO 8601 UTC Timestamp, when the create payment request was received by Pine Labs Online.

Example: 2024-07-11T06:52:12.484Z
updated_at string The ISO 8601 UTC Timestamp, when the payment response object is updated.

Example: 2024-07-11T06:59:38.260Z

Payment Amount [Child Object]

The table below lists the various parameters in the payment_amount child object. This object is part of the payments object.

Parameter Type Description
value integer The transaction amount is Paisa.
  • Minimum value: 100 (₹1).
  • Maximum value: 100000000 (₹10 lakh).
Example: 100
currency string Type of currency.

Example: INR

Acquirer Data [Child Object]

The table below lists the various parameters in the acquirer_data child object. This object is part of the payments object.

Parameter Type Description
approval_code string Authorization code returned from acquirer against the payment.

Example: 030376
acquirer_reference string Unique reference returned from acquirer for the payment.

Example: 202455840588334
rrn string Retrieval reference number returned from acquirer for the payment.

Example: 419335023601
is_aggregator boolean The selected aggregator model type.

Accepted values:
  • true: Pine Labs Online is responsible for settling funds related to this payment.
  • false: Pine Labs Online is not responsible for settling funds related to this payment.
Note:
  • When the is_aggregator is set to true, Pine Labs Online acts as the acquirer on behalf of merchants, receiving funds from banks into a designated "Nodal Account".
  • When the is_aggregator is set to false, the Merchant has a direct relationship with the bank and the responsibility for settlement of funds lies with both of those parties.

Refer to our Create Payment API documentation to learn more.

📘

Note:

  • After a successful transaction, you can BLOCK the product IMEI using the IMEI Validation API from your backend system.
  • For single-cart refunds, product details are not required in the refund request. The system automatically UNBLOCK the IMEI linked to the transaction.
  • For multi-cart refunds, include the product details that need to be unblocked in the Create Refund API request. The Refund API then UNBLOCK the specified IMEI.
  • IMEI validation applies only to brand-specific SKUs.
  • Each SKU can have only one associated IMEI burn.

4. Handle Payment

In create payment API response we return a challenge_url, use this challenge url to navigate your customers to the checkout page to accept payment.

4.1 Store Payment Details on Your Server

On a successful and failed payment, we return the following fields to the return url.

  • We recommend you to store the payment details on your server.
  • You must validate the authenticity of the payment details returned. You can authenticate by verifying the signature.
{
  "order_id": "v1-4405071524-aa-qlAtAf",
  "status": "AUTHORIZED",
  "signature": "ba7816bf8f01cfea414140de5dae2223b00361a396177a9cb410ff61f20015ad"
}

{
  "order_id": "v1-4405071524-aa-qlAtAf",
  "status": "AUTHORIZED",
  "error_code": "USER_AUTHENTICATION_REQUIRED",
  "error_message": "Consumer Authentication Required",
  "signature": "ba7816bf8f01cfea414140de5dae2223b00361a396177a9cb410ff61f20015ad"
}

4.2 Verify Payment Signature

Ensure you follow this as a mandatory step to verify the authenticity of the details returned to the checkout form for successful payments.

Follow the below steps to verify the signature.

  1. Create a signature on your server using the following parameters using the SHA256 algorithm.
    1. order_id: Unique Identifier generated for an order request on Pine Labs Online database.
    2. payment_status: Payment status.
    3. error_code: Short code for the error returned.
    4. error_message: Corresponding error message for the code.
    5. secret_key: The Onboarding team has provided you with this information as part of the onboarding process.

Use the below sample code to construct HashMap signature using the SHA256 algorithm.

import java.io.UnsupportedEncodingException;
import java.security.InvalidKeyException;
import java.security.NoSuchAlgorithmException;
import javax.crypto.Mac;
import javax.crypto.spec.SecretKeySpec;
 
public class hash {
    public static void main(String[] args) {
        // Test the GenerateHash method
        String input = "<string>";
        String secretKey = "<secret_key>";  // Example key in hex
 
        String hash = GenerateHash(input, secretKey);
        System.out.println("Generated Hash: " + hash);
    }
    public static String GenerateHash(String input, String strSecretKey) {
        String strHash = "";
        try {
            if (!isValidString(input) || !isValidString(strSecretKey)) {
                return strHash;
            }
            byte[] convertedHashKey = new byte[strSecretKey.length() / 2];
 
            for (int i = 0; i < strSecretKey.length() / 2; i++) {
                convertedHashKey[i] =
                        (byte)Integer.parseInt(strSecretKey.substring(i * 2, (i*2)+2),16); //hexNumber radix
            }
            strHash = hmacDigest(input.toString(), convertedHashKey,
                    "HmacSHA256");
        } catch (Exception ex) {
            strHash = "";
        }
        return strHash.toUpperCase();
    }
    private static String hmacDigest(String msg, byte[] keyString, String algo) {
        String digest = null;
        try {
            SecretKeySpec key = new SecretKeySpec(keyString, algo);
            Mac mac = Mac.getInstance(algo);
            mac.init(key);
            byte[] bytes = mac.doFinal(msg.getBytes("UTF-8"));
            StringBuffer hash = new StringBuffer();
            for (int i = 0; i < bytes.length; i++) {
                String hex = Integer.toHexString(0xFF & bytes[i]);
                if (hex.length() == 1) {
                    hash.append('0');
                }
                hash.append(hex);
            }
            digest = hash.toString();
        } catch (UnsupportedEncodingException e) {
// logger.error("Exception occured in hashing the pine payment gateway request"+e);
        } catch (InvalidKeyException e) {
// logger.error("Exception occured in hashing the pine payment gateway request"+e);
        } catch (NoSuchAlgorithmException e) {
// logger.error("Exception occured in hashing the pine payment gateway request"+e);
        }
        return digest;
    }
    public static boolean isValidString(String str){
        if(str != null && !"".equals(str.trim())){
            return true;
        }
        return false;
    }
}

📘

Note:

To create a request string, format the key-value pairs of data returned to the return URL. The pairs are separated by & and arranged in ascending order based on a lexicographical comparison of the keys.

Shown below is a example to create a request string.

"key1=value1&key2=value2", ["order_id=random_order_id&status=AUTHORIZED"]

"key1=value1&key2=value2&key3=value3&key4=value4", ["error_code=USER_AUTHENTICATION_FAILED&error_message=Consumer Authentication required&order_id=<order_id>&status=FAILED"]
  1. If the signature generated on your server matches the Pine Labs Online signature returned in the return URL, it confirms that the payment details are from Pine Labs Online.
  2. Capture the status returned on your database. Once the payment status is AUTHORIZED you can either capture or cancel an order.

5. Get Order by Order ID

Use this API to retrieve the order by order ID.

Below are the sample requests and response for the Get Order by Order ID API.

curl --request GET \
     --url https://pluraluat.v2.pinepg.in/api/pay/v1/orders/{order_id} \
     --header 'accept: application/json'

curl --request GET \
     --url https://api.pluralpay.in/api/pay/v1/orders/{order_id} \
     --header 'accept: application/json'

{
  "data": {
    "order_id": "v1-250502082203-aa-BZMaYf",
    "merchant_order_reference": "fd976e3e-8f56-4253-8f04-dee54df2eb3a",
    "type": "CHARGE",
    "status": "PROCESSED",
    "callback_url": "mobileapp/index",
    "failure_callback_url": "",
    "merchant_id": "111643",
    "order_amount": {
      "value": 150000,
      "currency": "INR"
    },
    "pre_auth": false,
    "allowed_payment_methods": [
      "CARD",
      "NETBANKING",
      "CREDIT_EMI",
      "UPI",
      "DEBIT_EMI",
      "CARDLESS_EMI"
    ],
    "purchase_details": {
      "customer": {
        "email_id": "[email protected]",
        "first_name": "Anoop",
        "last_name": "Pandey",
        "mobile_number": "7973058466",
        "country_code": "91",
        "billing_address": {
          "address1": "10 Downing Street Westminster London",
          "address2": "Oxford Street Westminster London",
          "address3": "Baker Street Westminster London",
          "pincode": "51524036",
          "city": "Westminster",
          "state": "Westminster",
          "country": "London",
          "full_name": "Kevin Bob",
          "adddress_type": "Home",
          "address_category": "billing"
        },
        "shipping_address": {
          "address1": "10 Downing Street Westminster London",
          "address2": "Oxford Street Westminster London",
          "address3": "Baker Street Westminster London",
          "pincode": "51524036",
          "city": "Westminster",
          "state": "Westminster",
          "country": "London",
          "full_name": "Kevin Bob",
          "adddress_type": "Home",
          "address_category": "shipping"
        },
        "is_edit_customer_details_allowed": false
      },
      "merchant_metadata": {},
      "products": [
        {
          "product_code": "Apple_test_1",
          "product_amount": {
            "value": 150000,
            "currency": "INR"
          }
        }
      ]
    },
    "payments": [
      {
        "id": "v1-250502082203-aa-BZMaYf-cle-a",
        "merchant_payment_reference": "c16238d1-c350-4173-9376-3297a6067956",
        "status": "PROCESSED",
        "payment_amount": {
          "value": 150000,
          "currency": "INR"
        },
        "payment_method": "CARDLESS_EMI",
        "acquirer_data": {
          "approval_code": "",
          "acquirer_reference": "",
          "rrn": "",
          "is_aggregator": true,
          "acquirer_name": "ICICIDebitEMI"
        },
        "created_at": "2025-05-02T08:24:29.150Z",
        "updated_at": "2025-05-02T08:25:37.502Z"
      }
    ],
    "created_at": "2025-05-02T08:22:03.232Z",
    "updated_at": "2025-05-02T08:25:37.503Z",
    "integration_mode": "SEAMLESS"
  }
}
Click here for request and response parameter information.
Dynamic Tabs
Request Parameters
Response Parameters

Path Parameter

The table below lists the path parameters of our Get Order by Order ID API.

Parameter Type Description
order_id required string Unique identifier of the order in the Pine Labs Online database.

Example: v1-5757575757-aa-hU1rUd

The table below lists the various parameters returned in the Get Order by Order ID API response objects.

Parameter Type Description
order_id string Unique identifier of the order in the Pine Labs Online database.

Example: v1-5757575757-aa-hU1rUd
merchant_order_reference string Unique identifier entered while creating an order.
  • Minimum length: 1 character.
  • Maximum length: 50 characters.
Example: 82d57572-057c-4826-5775-385a52150554
type string Payment type.

Possible values:
  • CHARGE
  • REFUND
status string Order status.

Possible values:
  • CREATED: When the order is successfully created.
  • PENDING: When the order is linked against a payment request.
  • PROCESSED: When the payment is received successfully.
  • AUTHORIZED: Only when pre_auth is true. When the payment is ready for authorization.
  • CANCELLED: When the payment gets cancelled.
  • ATTEMPTED: When the payment is unsuccessful due to incorrect OTP. You can retry OTP verification until the payment gets failed.
  • FAILED: Payment acceptance failed for reasons such as cancel transactions, maximum retries for OTP verification etc.
  • FULLY_REFUNDED: When the payment is completely refunded.
  • PARTIALLY_REFUNDED: When the partial refund is successful.
callback_url string Use this URL to redirect your customers to specific success or failure pages based on the order or product details.

Example: https://sample-callback-url
failure_callback_url string The URL specifically used to redirect customers to a failure page based on the order or product details.

Example: https://sample-failure-callback-url
merchant_id string Unique identifier of the merchant in Pine Labs Online database.

Example: 123456
order_amount object An object that contains the transaction amount details.

Learn more about our order_amount child object.
pre_auth boolean The pre-authorization type.

Possible values:
  • true: When pre-authorization is needed.
  • false: When pre-authorization is not required.
Example: false

Learn more about our pre-authorization.
allowed_payment_methods array of strings The type of payment methods you want to offer your customers to accept payments.

Accepted values:
  • CARD
  • UPI
  • POINTS
  • NETBANKING
  • WALLET
  • CREDIT_EMI
  • DEBIT_EMI
Example: CARD

Note: Before selecting a payment method, ensure it is configured for you.
notes string The note you want to show against an order.

Example: Order1
purchase_details object An object that contains the purchase details.

Learn more about our purchase_details child object.
payments array of objects An array of objects that contains the payment details.

Learn more about our payments child object.

Note: Payments response object can vary based on the payment methods and payment status.
created_at string The ISO 8601 UTC Timestamp, when the create order request was received by Pine Labs Online.

Example: 2024-07-09T07:57:08.022Z
updated_at string The ISO 8601 UTC Timestamp, when the order response object is updated.

Example: 2024-07-09T07:57:08.022Z
integration_mode string Type of integration mode you wish to integrate with.

Accepted values:
  • REDIRECT
  • SEAMLESS
  • IFRAME

Order Amount [Child Object]

The table below lists the various parameters in the order_amount child object. This object is part of the Get Order by Order ID API response object.

Parameter Type Description
value integer The transaction amount is Paisa.
  • Minimum value: 100 (₹1)
  • Maximum value: 100000000 (₹10 lakh)
Example: 100
currency string Type of currency.

Example: INR

Purchase Details [Child Object]

The table below lists the various parameters in the purchase_details child object. This object is part of the Get Order by Order ID API response object.

Parameter Type Description
customer Object An object that contains the customer details.

Learn more about our customer child object.
merchant_metadata object An object of key-value pair that can be used to store additional information.

Example: "key1": "DD"
products Object An object that contains the products details.

Learn more about our products child object.

Customer [Child Object]

The table below lists the various parameters in the customer child object. This is part of the purchase_details object.

Parameter Type Description
email_id string Customer's email address.
  • Minimum length: 1 character.
  • Maximum length: 50 characters.
Example: [email protected]
first_name string Customer's first name.
  • Minimum length: 1 character.
  • Maximum length: 50 characters.
Example: Kevin
last_name string Customer's last name.
  • Minimum length: 1 character.
  • Maximum length: 50 characters.
Example: Bob
customer_id string Unique identifier of the customer in the Pine Labs Online database.
  • Minimum length: 1 character.
  • Maximum length: 19 characters.
Example: 123456
mobile_number string Customer's mobile number.
  • Minimum length: 10 characters.
  • Maximum length: 20 characters.
Example: 9876543210

Supported characters: 0-9
billing_address object An object that contains the details of the billing address.

Learn more about our billing_address child object.
shipping_address object An object that contains the shipping address details.

Learn more about our shipping_address child object.

Billing Address [Child Object]

The table below lists the various parameters in the billing_address child object. This is part of the customer object.

Parameter Type Description
address1 string Customer's billing address1.
  • Maximum length: 100 characters.
Example: 10 Downing Street Westminster London
address2 string Customer's billing address2.
  • Maximum length: 100 characters.
Example: Oxford Street Westminster London
address3 string Customer's billing address3.
  • Maximum length: 100 characters.
Example: Baker Street Westminster London
pincode string Pincode of the billing address.
  • Maximum length: 10 characters.
Example: 51524036
city string City of the billing address.
  • Maximum length: 50 characters.
Example: Westminster
state string State of the billing address.
  • Maximum length: 50 characters.
Example: Westminster
country string Country of the billing address.
  • Maximum length: 50 characters.
Example: London

Shipping Address [Child Object]

The table below lists the various parameters in the shipping_address child object. This is part of the customer object.

Parameter Type Description
address1 string Customer's shipping address1.
  • Maximum length: 100 characters.
Example: 10 Downing Street Westminster London
address2 string Customer's shipping address2.
  • Maximum length: 100 characters.
Example: Oxford Street Westminster London
address3 string Customer's shipping address3.
  • Maximum length: 100 characters.
Example: Baker Street Westminster London
pincode string Pincode of the shipping address.
  • Maximum length: 10 characters.
Example: 51524036
city string City of the shipping address.
  • Maximum length: 50 characters.
Example: Westminster
state string State of the shipping address.
  • Maximum length: 50 characters.
Example: Westminster
country string Country of the shipping address.
  • Maximum length: 50 characters.
Example: London

Products [Child Object]

The table below lists the various parameters in the products child object. This object is part of the purchase_details child object.

Parameter Type Description
product_code string Unique Product identifier of the product.

Example: Apple_test_1
product_amount string An object that contains the product amount details.

Learn more about our product_amount child object.

Product Amount [Child Object]

The table below lists the various parameters in the product_amount child object. This object is part of the products child object.

Parameter Type Description
value integer The transaction amount is Paisa.
  • Minimum value: 100 (₹1)
  • Maximum value: 100000000 (₹10 lakh)
Example: 100
currency string Type of currency.

Example: INR

Payments [Child Object]

The table below lists the various parameters in the payments child object. This object is part of the Get Order by Order ID API response object.

Parameter Type Description
id string Unique identifier of the payment in the Pine Labs Online database.
  • Maximum length: 50 characters.
Example: v1-5206071124-aa-mpLhF3-cc-l
merchant_payment_reference string A unique Payment Reference id sent by merchant.

Example: 008cf04b-a770-4777-854e-b1e6c1230609
status string Payment status.

Possible values:
  • PENDING: When the create payment API request is successfully received by Pine Labs Online.
  • AUTHORIZED: Only when pre_auth is true. When the payment is ready for authorization.
  • CANCELLED: When the payment gets cancelled.
  • PROCESSED: When the payment is successfully received by Pine Labs Online.
  • FAILED: When the payment fails, this can be for many reasons such as canceling payments, etc.
Example: PENDING
payment_amount object An object that contains the details of the payment amount.

Learn more about our payment_amount child object.
payment_method string Type of payment method.

Accepted values:
  • CREDIT_EMI
  • DEBIT_EMI
  • CARDLESS_EMI
Example: CARDLESS_EMI
acquirer_data object An object that contains the details of the acquirer data.

Learn more about our acquirer_data child object.
offer_data object An object that contains the offer details.

Learn more about our offer_data child object.
created_at string The ISO 8601 UTC Timestamp, when the create payment request was received by Pine Labs Online.

Example: 2024-07-11T06:52:12.484Z
updated_at string The ISO 8601 UTC Timestamp, when the payment response object is updated.

Example: 2024-07-11T06:59:38.260Z

Payment Amount [Child Object]

The table below lists the various parameters in the payment_amount child object. This object is part of the payments object.

Parameter Type Description
value integer The transaction amount is Paisa.
  • Minimum value: 100 (₹1).
  • Maximum value: 100000000 (₹10 lakh).
Example: 100
currency string Type of currency.

Example: INR

Acquirer Data [Child Object]

The table below lists the various parameters in the acquirer_data child object. This object is part of the payments object.

Parameter Type Description
approval_code string Authorization code returned from acquirer against the payment.

Example: 030376
acquirer_reference string Unique reference returned from acquirer for the payment.

Example: 202455840588334
rrn string Retrieval reference number returned from acquirer for the payment.

Example: 419335023601
is_aggregator boolean The selected aggregator model type.

Accepted values:
  • true: Pine Labs Online is responsible for settling funds related to this payment.
  • false: Pine Labs Online is not responsible for settling funds related to this payment.
Note:
  • When the is_aggregator is set to true, Pine Labs Online acts as the acquirer on behalf of merchants, receiving funds from banks into a designated "Nodal Account".
  • When the is_aggregator is set to false, the Merchant has a direct relationship with the bank and the responsibility for settlement of funds lies with both of those parties.
acquirer_name string The name of the acquirer.

Example: ICICIDebitEMI

Offer Data [Child Object]

The table below lists the various parameters in the offer_data child object. This object is part of the payments object.

Parameter Type Description
offer_details object An object that contains the offer details.

Learn more about our offer_details child object.

Offer Details [Child Object]

The table below lists the various parameters in the offer_details child object. This object is part of the offer_data object.

Parameter Type Description
id String Unique identifier of the issuer id in the Pine Labs Online database.

Example: 3
name String Name of the Issuer.

Example: ICICI CARDLESS
issuer_type String The type of the Issuer offering the offer.

Accepted values:
  • CC_BANK
  • CARDLESS_BANK
priority integer The priority of the issuer providing the offer.

Example: 1
tenures array of objects An array of objects that contains the tenures details.

Learn more about the tenures child object.

Tenures [Child Object]

The table below lists the various parameters in the tenures object. This is part of the offer discovery response object.

Parameter Type Description
tenure_id String Tenure id in the Pine Labs Online database.

Example: 3
name String The name of the Issuer offering the offer.

Example: 9 Months
tenure_type String The type of the Tenure.

Accepted values:
  • MONTH
tenure_value integer The value of the tenure.

Example: 9
issuer_offer_parameters array of objects An array of objects that contains the issuer_offer_parameters details.

Learn more about the issuer_offer_parameters child object.
details array of objects An array of objects that contains the product details.

Learn more about the details child object.
loan_amount object An object that contains the loan amount details.

Learn more about the loan_amount child object.
net_payment_amount object An object that contains the net payment amount details.

Learn more about the net_payment_amount child object.
monthly_emi_amount object An object that contains the monthly EMI amount details.

Learn more about the monthly_emi_amount child object.
total_emi_amount object An object that contains the total EMI amount details.

Learn more about the total_emi_amount child object.
interest_amount object An object that contains the interest amount details.

Learn more about the interest_amount child object.
split_emi_percentage float Split EMI percentage for tenure.

Example: 0.0
interest_rate_percentage float Interest rate percentage for the tenure.

Example: 16.90
processing_fee_amount object An object that contains the processing fee details.

Learn more about the processing_fee_amount child object.
dealer_charges_percentage float Dealer charges percentage for tenure.

Example: 0.0
emi_type strings Type of EMI.

Example: STANDARD

Accepted values:
  • LOW_COST
  • NO_COST
  • STANDARD

Issuer Offer Parameters [Child Object]

The table below lists the various parameters in the issuer_offer_parameters child object. This is part of the tenures object.

Parameter Type Description
program_type String The type of the Issuer offering the offer.

Accepted values:
  • Credit
  • Debit
  • Cardless
  • BANK_EMI
offer_id String Unique identifier of the offer.

Example: 308
offer_parameter_id String Unique offer parameter identifier.

Example: 19

Details [Child Object]

The table below lists the various parameters in the details child object. This is part of the tenures object.

Parameter Type Description
product_code String Unique Product identifier of the product.

Example: Apple_test_1
product_display_name String Name of the product.

Example: 17 Pro Max 256GB
brand_id String Unique brand identifier of the product.

Example: 3
brand_name String Name of the brand.

Example: Apple
product_amount object An object that contains the product amount details.

Learn more about the product_amount child object.
interest_amount object An object that contains the interest amount details.

Learn more about the interest_amount child object.
interest_rate float Rate of interest applied on the product.

Example: 8.5
product_imei String The unique IMEI number of the product.

Example: SN1234567892
Product Amount [Child Object]

The table below lists the various parameters in the product_amount child object. This is part of the details object.

Parameter Type Description
currency String Type of currency.

Example: INR
value integer Transaction amount is Paisa.
  • Minimum value: 100 (₹1)
  • Maximum value: 100000000 (₹10 lakh)
Example: 1000
Interest Amount [Child Object]

The table below lists the various parameters in the interest_amount child object. This is part of the interest_amount object.

Parameter Type Description
currency String Type of currency.

Example: INR
value integer Transaction amount is Paisa.
  • Minimum value: 100 (₹1)
  • Maximum value: 100000000 (₹10 lakh)
Example: 1000

Loan Amount [Child Object]

The table below lists the various parameters in the loan_amount child object. This is part of the tenures object.

Parameter Type Description
currency String Type of currency.

Example: INR
value integer Transaction amount is Paisa.
  • Minimum value: 100 (₹1)
  • Maximum value: 100000000 (₹10 lakh).
Example: 1000

Net Payment Amount [Child Object]

The table below lists the various parameters in the net_payment_amount child object. This is part of the tenures object.

Parameter Type Description
currency String Type of currency.

Example: INR
value integer Transaction amount is Paisa.
  • Minimum value: 100 (₹1)
  • Maximum value: 100000000 (₹10 lakh).
Example: 1000

Monthly EMI Amount [Child Object]

The table below lists the various parameters in the monthly_emi_amount child object. This is part of the tenures object.

Parameter Type Description
currency String Type of currency.

Example: INR
value integer Transaction amount is Paisa.
  • Minimum value: 100 (₹1)
  • Maximum value: 100000000 (₹10 lakh).
Example: 1000

Total EMI Amount [Child Object]

The table below lists the various parameters in the total_emi_amount child object. This is part of the tenures object.

Parameter Type Description
currency String Type of currency.

Example: INR
value integer Transaction amount is Paisa.
  • Minimum value: 100 (₹1)
  • Maximum value: 100000000 (₹10 lakh).
Example: 1000

Interest Amount [Child Object]

The table below lists the various parameters in the interest_amount child object. This is part of the tenures object.

Parameter Type Description
currency String Type of currency.

Example: INR
value integer Transaction amount is Paisa.
  • Minimum value: 100 (₹1)
  • Maximum value: 100000000 (₹10 lakh).
Example: 1000

Processing Fee Amount [Child Object]

The table below lists the various parameters in the processing_fee_details child object. This is part of the tenures object.

Parameter Type Description
currency String Type of currency.

Example: INR
value integer Transaction amount is Paisa.
  • Minimum value: 100 (₹1)
  • Maximum value: 100000000 (₹10 lakh).
Example: 1000

Refer to our Get Order by Order ID API documentation to learn more.

To Know Your Payment Status

To check your payment status, you can either rely on Webhook events or use our Get Orders APIs for real-time updates.

  1. Webhook Notification: We send Webhook notifications on the successful payment or any changes to the payments object. Refer to our Webhooks documentation to learn more.
  2. Get Orders API: Use our Get Orders API to know the real time status of the payment. Refer to our Manage Orders documentation to learn more.
  3. Refunds: Pine Labs Online processes refund directly to the customer's original payment method to prevent chargebacks. Refer to our Refunds documentation to learn more.

Updated about 5 hours ago

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